Got Questions?

Here are our most frequently-asked questions. If you don't find an answer to your question feel free to send us an email enquiry and we'll do our best to get back to you as soon as possible.

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I Want to Organise a Collection / Register

Just visit the recycling dashboard and you'll get instructions for the type of items you want to recycle. It's recommended that you register as a supporter, but it's optional.

How Do I Get my Items to You?

There are different instructions depending on what types you have and quantities. Some cartridges can be sent to us right now using a printable Freepost label, and for others we can offer free collections.

For mobile phones and consumer electronics / gadgets we'll give you a printable prepaid label to use to send these.

Visit the recycling dashboard for step by step guides.

What Charity do you Support?

Our chosen charity is the Against Malaria Foundation, who receive the proceeds of the recycling of your phones and cartridges. Read more about the Against Malaria Foundation.

What Happened to SeeAbility, Cruse Bereavement Care Scotland and Cardiac Risk in the Young?

These were our partner charities until March 2016. If you would like your items to support one of these 3 charities instead of the Against Malaria Foundation, please get in touch to have your account switched over.

How Much do Cartridges / Phones Raise?

Empty ink and toner cartridges raise up to £2.75 each, and popular models between 50p and £2 typically. Just a couple of cartridges could be enough to buy and distribute a mosquito net. Phones and unused cartridges can be worth many times this — for popular models up to £100 each.

Can I Raise Funds for Other Causes?

Our sister project Ink2Cash enables any charity, organisation, business or individual to raise funds from their own, and their supporters', cartridges and phones.

What's the Environmental Benefit of Recycling?

We actually try to ensure that your cartridges are reused instead of recycled. Reusing (that is, professionally cleaning and refilling) an empty cartridge saves up to 2.5kg of CO2 compared with manufacturing a new cartridge from scratch.

This helps to offset the carbon footprint of your printing, and ensures materials that would take hundreds of years to naturally degrade in landfill sites are put to better use.

Can You Take All Cartridges?

We need to ensure that the value of your cartridges is enough to cover the costs of collection, and processing, as well as the funds passed to the Against Malaria Foundation.

This means, as with any other place you can recycle your cartridges, we will need some information from you about your cartridges before we can offer a free collection or give you a Freepost address to send them to.

You can check your cartridges quickly and easily online.

What if you Can't Take My Cartridges?

You can find alternative solutions for recycling these on our partner site EveryCartridge.com.

What About 'Compatible' Cartridges?

Some compatible cartridges have recycling value, and can be sent to help raise funds.

Also, if you already qualify for a free collection based on the other empty cartridges you have, then we can take any compatible cartridges at the same time for free.

Where's Your Telephone Number?

To ensure we can pass on as much of the value of your cartridges as possible to our partner charity, and ensure that we respond to all enquiries in the order that they were made, please get in touch by email instead.

Can You Send Me Some Boxes?

If possible, please use your own boxes to send your cartridges to us — that way you can reuse existing cardboard boxes instead of using new resources, which is much better for the environment and you don't have to wait for us to deliver boxes before your cartridges are collected.

If you have a large quantity of used toner cartridges, and you're likely to meet the criteria for a free collection, then we can send you boxes if you need them.

Just visit the toner recycling page and fill in the form and somebody will contact you to discuss what you have and get boxes sent if appropriate.

Can You Send Me Some Freepost Envelopes?

I'm afraid we no longer offer these due to cost and complication. Instead, for sending small ink cartridges, please find a strong envelope or Jiffy bag to send your cartridges in, and follow the instructions to print or handwrite the Freepost label from our web site. This way you'll be able to send straight away.

Even better: why not reuse a Jiffy bag that you've received from somewhere else (these are hard to recycle otherwise) and save even more resources!

What Happens to Items I Send?

Cartridges are professionally cleaned, tested and filled with new ink or toner to be sold as 'compatible' cartridges. For unused cartridges we find new homes for these to be used as full cartridges instead of being recycled. Phones are refurbished and sold as second-hand models.

Any that cannot be reused or fail testing are separated into different materials for recycling.

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  Your Account

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Register as a supporter now to help us prevent malaria, save cartridges from landfill, and reverse your printing carbon footprint!

  Totals for April 2017

  1,788 mosquito nets

  1,290 cartridges reused

  1,413kg of CO2 saved